Yes, we can offer manual wheelchairs on free loan to customers for use in the malls and the pedestrianised shopping precinct. Proof of identity is required. For assistance please use the wall mounted telephone handset by the lifts at mall level, opposite Dorothy Perkins. This phone will connect you directly to the Centre's security control room.
Q: Do you have late night shopping?
We provide late night shopping in the pre Christmas period. Please check the website for details. These are loaded prior to the Christmas trading period.
Q: Do you offer baby changing facilities?
Yes we have brand new facilities in the new Customer Toilet complex near the Spring Street Entrance (next to BHS).
Q: Do you offer toilet facilities for disabled customers or wheelchair users?
Yes, we have 2 fully accessible unisex toilets in our new Customer Toilet complex near the Spring Street Entrance (next to BHS).
Q: How do I know if a shop is open on Sunday or Bank Holiday Monday?
If you go to the store directory you will find specific shops say if they are not open on these days. You can ring the store direct as well.
Q: What are the opening times of the Cascades multi-storey car park?
The Cascades multi-storey car park opens 15 minutes before the shops open and closes 15 minutes after the shops close.
Q: What is the postcode for the Cascades multi-storey car park?
Sat nav postcode is PO1 4RS. The road is Cascades Approach.
Q: Where is the Customer Information Desk?
We are awaiting the arrival of this new initiative, but in the meantime, please ask any member of the Customer Service Security team, on patrol on the malls, who will be happy to assist. Or use the phone on the wall by the lifts which is a direct link to Security Control.
Q: Where is the nearest cash machine?
The nearest cash machine can be found just outside the main mall doors on the left by Halifax.
Contact Details
Rhoda Joseph, Centre Director, Cascades Shopping Centre, Centre Management Suite, Commercial Road, Portsmouth, PO1 4RL.
tel: 023 9285 1255
email:
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