Facilities

We have a number of facilities here at Cascades Shopping Centre to make sure your experience is as easy and convenient as possible so you can simply enjoy your day.

Toilets

Our toilets can be found by our Spring Street entrance near to Sports Direct.

We have an award winning customer toilet complex; we have been awarded “Loo of the Year” 5 star award for the last 5 years.

  • Public Toilets   
  • Disabled Toilets
  • Baby Changing Facilities
    • Including a separate baby feeding room with en-suite parent and child toilet facilities.
    • Additional mother and child toilet cubicle in the ladies toilet complex
    • Baby change facilities are available in Marks & Spencer.

Shopmobility

If you would like to use the Portsmouth Shopmobility facilities you can visit the website at www.portsmouthshopmobility.org.uk

Free Wheelchair Service

We are pleased to offer a free loan wheelchair service; simply speak to one of our patrolling staff or use the telephone by the lifts on the ground floor; this will come straight through to the customer service team.
Proof of identity is required to use this service.


Customer Care

We work tirelessly to ensure the best service and shopping experience is provided to our customers.

Please find more information on the customer services we have on offer below, and how to contact us with your enquiries.

Housekeeping

Our housekeeping team are determined to ensure the centre is always clean and safe for everyone’s use. If, for any reason you have cause for question or comment on the centre’s cleanliness please do not hesitate to contact us immediately.

Lost Property

We can all lose things and sometimes they can be precious and valuable; thankfully our shoppers are very good at handing in items that they have found in the centre.

If you have misplaced an item at the centre then please let us know as soon as possible; when we have the owner’s contact details we can reunite the item with the rightful owner. If we are unable to identify the item’s owner we hold on to items for six months; if these items are not claimed within that timeframe we pass them on to local charities.

Security

Our security team are dedicated at trying to ensure the centre is safe for everyone’s use. If for any reason you would like to comment on the centre’s security please do not hesitate to contact us.

Free WiFi

You can enjoy Free WiFi whilst you are shopping at Cascades Shopping Centre.