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Opening Hours

We’re open 7 days a week*
Monday – Saturday: 9:00am – 6pm
Sunday: 10:30am – 4:30pm
Bank Holiday Mondays: 10:30am – 4:30pm
*Individual store hours may vary.

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Facilities

We have a number of facilities here at Cascades Shopping Centre to make sure your experience is as easy and convenient as possible so you can simply enjoy your day.

ATM

ATMs can be found in the new mall opposite the entrance to TK Maxx. There is no charge for withdrawing your cash.

Child Safe Zone

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If you have children, it’s very likely you have experienced that dreaded moment when you turn around and your child is out of sight….the Child Safe Zone scheme can help.

Cascades Shopping Centre provides a Child Safe Zone scheme for customers shopping in the mall and Commercial Road Shopping Precinct.

The scheme is free to use; on arrival at the centre speak to a Cascades team member or use the customer service phone by the lifts. Your request for a wrist band will be attended to by a member of the customer service team.

A unique identifier (your mobile number) is added to the colourful wristband on issue. This simple, effective service works for everyone and is completely free of charge. If you become separated from your child in the centre please ring 0844 448 1507 which will go straight through to the security control room. This phone number is also clearly displayed on the child safe zone stickers and posters around the mall.

When alerted - the security team will immediately action their search procedure.

Toilets

We have an award winning customer toilet complex (opposite Fabric Land); we have been awarded “Loo of the Year” 5 star award for the last 5 years.

  • Public Toilets   
  • Disabled Toilets
  • Baby Changing Facilities
    • Including a separate baby feeding room with en-suite parent and child toilet facilities.
    • Additional mother and child toilet cubicle in the ladies toilet complex
    • Baby change facilities are available in Marks & Spencer.

Shopmobility

If you would like to use the Portsmouth Shopmobility facilities you can visit the website at www.portsmouthshopmobility.org.uk

Free Wheelchair Service

We are pleased to offer a free loan wheelchair service; simply speak to one of our patrolling staff or use the telephone by the lifts on the ground floor; this will come straight through to the customer service team.
Proof of identity is required to use this service.

Customer Care

We work tirelessly to ensure the best service and shopping experience is provided to our customers.

Please find more information on the customer services we have on offer below, and how to contact us with your enquiries.

Housekeeping

Our housekeeping team are determined to ensure the centre is always clean and safe for everyone’s use. If, for any reason you have cause for question or comment on the centre’s cleanliness please do not hesitate to contact us immediately.

Lost Property

We can all lose things and sometimes they can be precious and valuable; thankfully our shoppers are very good at handing in items that they have found in the centre.

If you have misplaced an item at the centre then please let us know as soon as possible; when we have the owner’s contact details we can reunite the item with the rightful owner. If we are unable to identify the item’s owner we hold on to items for six months; if these items are not claimed within that timeframe we pass them on to local charities.

Security

Our security team are dedicated at trying to ensure the centre is safe for everyone’s use. If for any reason you would like to comment on the centre’s security please do not hesitate to contact us.

Free WiFi

You can enjoy Free WiFi whilst you are shopping at Cascades Shopping Centre.

National Lottery

Buy your National Lottery tickets at Brunels Newsagents.

There is no charge for withdrawing your cash.