The safety of our customers, colleagues and retailers is our number one priority.

In line with the latest Government announcement, from Tuesday 5thJanuary, only essential stores and Click & Collect services will be open.

We’d also like to remind any customers visiting us, to please remember to wear a face covering.

Thank you for your continued patience and understanding during this challenging time.

Please see below for the stores that are currently open under the lockdown restrictions:

  • Ernest Jones
  • Hemingco
  • iTech First
  • London Camera Exchange
  • Victory Sports
  • Vision Express

Frequently Asked Questions

What are you doing to protect your customers?

The health and wellbeing of our customers, employees and retailers is paramount. We are following government guidance with the introduction of physical distancing signage, we have installed a one-way system throughout the centre and hand sanitiser is available in a number of locations.

How can I enter the shopping centre?

To ensure shopper safety, the only on foot entrance and exit available during this period is on Charlotte Street by Next and Starbucks. Please note that all other doors will only be available for emergency use. You can access the centre as normal through the car park.

Why can I not access the centre from Commercial Road/Kingswell Path/Spring Street?

To ensure shopper safety, these entrance/exit remains closed for the time being.

Is the car park open?

The car park access routes have not changed, however only levels 1 and 2 of the car park will be in operation.

Do I have to pay for parking?

Everyone who is using the car park to collect their Click and Collect orders receives 30 minutes free parking, please ask for your voucher when collecting your parcel.

Are the toilets open?

No, during this period they have been shut down to reduce risk.

Are you limiting the numbers/monitoring numbers going into the centre?

Yes, we will be monitoring numbers into the centre and will be operating at a reduced capacity to follow Government guidance and keep the centre safe for our customers, retailers and employees.

Where can I find hand sanitiser?

Our hand sanitiser can be found at the following locations;

  • toilets
  • entry and exit points into the shopping centre.
  • Lift Lobbies
Why do you have a one-way system in operation, what if I need to cross it to get to the store I wish to visit?

The one-way system is in place for the protection of our shoppers and to help maintain physical distancing. When you reach a crossways in the centre, you will be able to change direction. We ask that all customers please adhere to the one-way system, respect others and stay safe.

Why aren’t the cafes/restaurants open/ When will the cafes/restaurants open?

Following Government restrictions, our food retailers remain closed. We continue to monitor government guidance and our food outlets will reopen when the government releases lock down restrictions and they are ready.

Why is there a queue for the lift?

We kindly ask shoppers to give priority to disabled people, the elderly and those families with buggies.  In order to adhere to physical distancing guidance the number of people within the lifts have been limited to one at any one time or members of the same household.

The lifts on the right will be used for going down and the lifts on the left for going up.

Why are you not taking people’s temperature?

Cascades is following current UK government guidance for reopening Shopping Centres to ensure the safety of our customers, employees and retailers. Temperature checking is not currently required.

Can I bring my children in?

Government guidance recommends shopping alone where possible. However, we understand that this is not always possible with families.

Why are all the shops not open?

As per Government guidance, different shops fall into different categories based on the service they provide, and therefore their ability to reopen may be impacted.

Why is there a limit to the queue numbers outside certain shops in the centre?

This is for the safety of all shoppers, to aid in a safe customer flow throughout the centre and retail stores whilst adhering to physical distancing guidelines.

Why is there a queue outside the Centre waiting to get in?

For the safety of all shoppers and to adhere to physical distancing guidelines, there is a capacity level which has been assigned to the shopping centre. This has currently been met and we appreciate your patience at this time, we will allow more shoppers in as others leave the centre.

Why are the kiddie rides/vending machines/photo booths not available?

These have been switched off to reduce risk.