Opening Hours

Monday – Saturday: 9am – 6pm

Sunday: 10am – 4.30pm

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To plan your visit, please be aware of the latest requirements for COVID-19 security within the centre, our shops and restaurants.

Accordingto the latest Government Guidance, we are asking customers to continue towear a face covering when visiting the shopping centre, shopping in our stores, and when moving around within our restaurants.

The wellbeing of our staff and customers continues to be our top priority, and we are committed to making your shopping experience as safe as possible. Please protect yourself and others by wearing a face covering.

What are you doing to protect your customers?

The health and wellbeing of our customers, employees and retailers is paramount. We are following government guidance with the introduction of physical distancing signage, hand sanitiser is available at each entrance and exit point, along with the toilet complex. We have placed directional markings within the main areas of the mall which we would ask you to follow.

We have also increased our cleaning regime with a focus on cleaning common touch points including handrails, door handles, lifts, toilets, sinks and taps.

Why can I not access the centre through H&M or Primark?

To help control capacity within the centre and stores and to ensure shopper safety, these entrance/exit into the centre remain closed for the time being.


Is the car park open?

The car park access routes have not changed, however only levels 1 to 4 of the car park will be in operation initially.
 

Are the toilets open?

Yes, with additional safety measures in place such as additional cleaning (with a focus on touch points), alternative sinks, WC cubicles and urinals closed to observe physical distancing.

 
Are you limiting the numbers/monitoring numbers going into the centre?

Yes, we will be monitoring numbers into the centre and will be operating at a reduced capacity to follow Government guidance and keep the centre safe for our customers, retailers and employees.

 
Where can I find hand sanitiser?


Our hand sanitiser can be found at the following locations;

•       toilets

•       entry and exit points into the shopping centre.

•       Lift Lobbies

Why is there a queue for the lift?

We kindly ask shoppers to give priority to disabled people, the elderly and those families with buggies. In order to adhere to physical distancing guidance, the number of people within the lifts have been limited to one at any one time or members of the same household.


Why are you not taking people’s temperature?

Cascades is following current UK government guidance for reopening Shopping Centres to ensure the safety of our customers, employees and retailers. Temperature checking is not currently required.

Can I bring my children in?

Government guidance recommends shopping alone where possible. However, we understand that this is not always possible with families.

Why is there a limit to the queue numbers outside certain shops in the centre?

This is for the safety of all shoppers, to aid in a safe customer flow throughout the centre and retail stores whilst adhering to physical distancing guidelines.


Why is there a queue outside the Centre waiting to get in?

For the safety of all shoppers and to adhere to physical distancing guidelines, there is a capacity level which has been assigned to the shopping centre. This has currently been met and we appreciate your patience at this time, we will allow more shoppers in as others leave the centre.

 
Why are the kiddie rides/vending machines/photo booths not available?

These have been removed/switched off to adhere to current physical distancing guidance and reduce unnecessary touch points within the centre.

Do I need to wear a face covering?

In line with the latest Government Guidance, as of Tuesday, 22ndSeptember, it is compulsory to wear a face covering when visiting the shopping centre, shopping in our stores, and when moving around within our restaurants.